RVP Strategic Sales
Twilio
As the Strategic Sales leader at Twilio, Lindsey leads her organization through complex client cycles with both large and fast growing companies across North America. Lindsey joined Twilio through the Segment CDP acquisition and has subsequently dedicated a large portion of her career to solving complex data problems. Prior to Segment, Lindsey spent time learning the intricacies of the Martech industry at Braze, where she served as Solutions Engineer turned ambassador and thought leader. She has since been speaking at conferences across the globe advocating for Women in Tech. Lindsey lives in Greenwich, CT with her husband, two children, and her dog Harley.
Monday Jan 11
12:15pm - 12:45pm
HP Stage, Javits North, Rm 411
In modern retail, the customer journey no longer happens in isolation—it moves fluidly from online browsing to the physical store floor and last-mile delivery. In an era shaped by shifting consumer expectations and rapid AI advancements, leading brands must connect early product discovery with personal, real-time communication to keep buyers coming back.
This session brings together retail leaders, including Sharonda Weatherspoon, Senior Vice President of Retail Stores, Operations & Retail Development at Michael Kors, alongside Katie Stratton, Chief Growth and Strategy Officer at Shipt. Led by a Twilio moderator, we’ll explore how these brands support frontline teams, keep customers updated during order fulfillment, and connect digital interactions with real-world service.
Attendees will gain actionable strategies for eliminating friction across touchpoints, strengthening customer trust, and establishing the foundational data and messaging infrastructure required to stay competitive in an AI-driven retail landscape.
