Senior Vice President of Retail Stores, Operations and Retail Development
Michael Kors
Sharonda Weatherspoon is a dynamic, performance-driven retail executive with more than 30 years of experience leading teams, transforming businesses, and delivering sustainable growth. Throughout her career, she has held progressive leadership roles spanning store operations, field leadership, talent development, retail operations, and enterprise retail strategy.
Currently serving as Senior Vice President of Retail Stores, Operations & Retail Development at Michael Kors, Sharonda brings a unique perspective shaped by both deep field experience and executive leadership. Prior to joining Michael Kors, she spent 26 years with Ralph Lauren, building a career grounded in operational excellence, customer experience, people development, and driving profitable business results.
Known for her ability to translate strategy into action, Sharonda is passionate about building high-performing teams, developing the next generation of retail leaders, and creating customer experiences that strengthen brand loyalty and drive growth. Her leadership philosophy is rooted in the belief that the strongest and most sustainable solutions are created with people, not simply for them.
An inspirational and authentic leader, Sharonda brings a practical, people-first perspective to the opportunities and challenges shaping the future of retail.
Monday Jan 11
12:15pm - 12:45pm
HP Stage, Javits North, Rm 411
In modern retail, the customer journey no longer happens in isolation—it moves fluidly from online browsing to the physical store floor and last-mile delivery. In an era shaped by shifting consumer expectations and rapid AI advancements, leading brands must connect early product discovery with personal, real-time communication to keep buyers coming back.
This session brings together retail leaders, including Sharonda Weatherspoon, Senior Vice President of Retail Stores, Operations & Retail Development at Michael Kors, alongside Katie Stratton, Chief Growth and Strategy Officer at Shipt. Led by a Twilio moderator, we’ll explore how these brands support frontline teams, keep customers updated during order fulfillment, and connect digital interactions with real-world service.
Attendees will gain actionable strategies for eliminating friction across touchpoints, strengthening customer trust, and establishing the foundational data and messaging infrastructure required to stay competitive in an AI-driven retail landscape.
